"Connect yourself to your customers to increase your sales and customer loyalty. Xtrategus CRM solutions give you the tools to establish durable and lucrative relationships with customers."

Getting a new customer costs you seven times more than maintaining an already existent customer. In this way, it makes sense to dedicate resources of your company to get customers loyalty and to maintain them happy and buying from you.

This is what Customers Relation Management (CRM) is about. CRM is a business strategy from which you concentrate on the customers and in your harmonious and durable relationship with them. Treating each meeting as part of a continuous relationship, you provide customer loyalty and follow their activities, desires and purchases at the same time.

Nowadays, businesses move in light speed, demanding that all the companies constantly look carefully their direction, strategies, suppliers, partners - literally each variable and each relationship that can result in customer's satisfaction. The tough search for competitive advantage can result in losing some of your best customers without realizing there was a problem. How do you react - and even how do you prevent - in relation to the constants changes in customers’ needs and to the competition movements?

In order to work well, that strategy has to be supported by a strong CRM system. Your employees need instantaneous access to all interaction that your customer already had with your company. The union of sales and support management in an efficient customers’ database will result in very lucrative relationships with customers.

Make in your company new levels of Customer Intelligence using Microsoft Dynamics CRM version 3.0, an unpublished customer relationship management system (CRM) that gives each one of the employees that maintains contact with the customer, the information they need to make the customers impressed.

With Microsoft CRM, you can create a centralized customers’ data repository accessible by Microsoft Office and Microsoft Outlook - applications that your employees probably use every day. Starting from Outlook, your employees can access Microsoft CRM sales, marketing and customer service module, to make decisions regarding sales, to commercialize products, to solve problems, and to get strategic visions of business. It is CRM that works - and it works very well - because it works in a way that you are used to, in the way that you run your business, and in the way technology area needs.

Our solutions in Customer Relation Management are based on MS Dynamics CRM.